1 Off Jewellery

Returns Policy

Returns must be made within 14 days of receiving your items or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

Exchanges (if applicable)

Only items that are defective, damaged or have not been made in accordance with the order will qualify for replacement.  If no specific requirements were given on the order then 1 Off Jewellery Limited has the complete liberty to place the print and/or wording in whatever format seems most appropriate and orders will not be eligible for replacement if you had something different in mind.  Items that have been subjected to heavy wear or damaged whilst being worn cannot be returned unless  they can be shown to have been defective.

If you need to exchange the  item, send an email to Kim@1offjewellery.co.uk and send your item to: 1 Off Jewellery, 9 Whilton Lodge Daventry  GB NN11 2EH together with a note  giving  your full name, the name or the person who placed the order (if different), your phone number, your email address , your postal address  and the reason for the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of  your replacement or refund.

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


To return your product, you should mail your product to: 1 Off jewellery,  9 Whilton Lodge Daventry  GB NN11 2EH

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If a refund or replacement is approved then we will refund your postage. We cannot refund special delivery or parcel postage costs so please (even if the post office staff try to sell you the more expensive postage methods)  just send it first class, large letter, signed for and keep your tracking slip.  Our jewellery boxes are specially designed to fit within these measurements so please do not bubble wrap the box as this will make the envelope too thick and you will be charged extra.





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